Terms and conditions for support services

Pricing

Introduction

1. This document describes the general terms and conditions under which the company "Neco, Tecnologías de la Información, S. L." provides support services to its customers.
2. In general, applying and using the mentioned services implies accepting these terms and conditions.

Applicability

3. The terms and conditions explained thereafter are applicable to all supporting and consultancy services that Neco provides to its customers, including (but not limited to) setting up, installing, configuring and maintaining computer infrastructures; consultancy regarding the acquisition or use of hardware, software or communications infrastructures; information or procedure automation or organization support; and training and help auxiliary tasks.
4. In addition, the mentioned terms and conditions will be equally applicable in absence of written agreements.
5. These terms and conditions are valid from January 1st until December 31st 2002, and will be automatically extended if no contrary specification is done.

Service Modalities

6. Three kinds of service are offered
   • By subscription. The customer pays Neco a previously arranged fixed periodic fee.
   • By volume. The customer pays Neco depending on the work hours employed.
   • By budget . The customer pays Neco as stated in a budget arranged for each particular occasion.
7. The service modality must be chosen at service request time, but can be changed at any latter moment with mutual agreement.
8. In service by subscription, the customer and Neco will agree upon, in the moment of contract, a fixed periodic fee, the length of that period, and the maximum volume of service that Neco guarantees to the client. Any work done over the agreed maximum will be subject of separate consideration.
9. In service by volume, the customer and Neco will agree upon, in the moment of contract, fees for time worked, trips, and telephone support, as well as any kind of discounts that could be applicable.
10. In service by budget, the customer and Neco will agree upon, in the moment of contract, pricing for budget preparation, both for accepted and rejected budgets, as well as fees for telephone support.

Telephone Support

11. The services described above do not include, in any case, any kind of telephone support. Any service regarding problem assistance through telephone conversation will be agreed upon separately.